Situated in the heart of the Lake District, the Burnside Hotel and Spa is a four star getaway in the town of Bowness-on-Windermere, a stone’s throw away from the shores of Lake Windermere. As well as being a place to stay in an idyllic setting, the Burnside also boasts its very own spa with traditional pub Romney’s and private 18-seater cinema.
Prior to working with Sensible, the Burnside had just bought their own printers as and when needed. This seemed fine at first, however they found themselves replacing machines regularly as they encountered issues.
Following a chance meeting with Richard Berry, owner of the hotel, Sensible managing director, Phil Graham, was able to have a chat about the office print problems the Burnside was experiencing.
Manager of the hotel, Justine Cutolo, noted that previous printers had not seemed suitable for the hotel’s needs. She valued the opportunity to be able to discuss with Phil the specific requirements of the hotel’s running.
After this consultation, the Burnside purchased a mono Kyocera printer, and began buying replacement toner from Sensible, at a low price with the addition of free service. Justine said that the promise of free maintenance was particularly beneficial as any pre-existing service agreements had expired and repairs would likely prove costly.
Justine summarised by saying “While we have only been with Sensible a short while, they seem to have taken a real interest in improving our office print and taking the hassle away from us. The offer of free maintenance is what made them really stand out and will likely save us in the long run.”