St Paul’s C of E Junior School is a small school with a big heart, located in Barrow-in-Furness. They wanted to use a company that could provide a Service Level Agreement for all aspects of technology including their copier.
Amanda Mowat, Higher Level Teaching Assistant & Finance, explained that there were “always challenges with technology, photocopier maintenance, computer problems and network issues”. Amanda said that “other schools used Sensible Choice for copiers, so when our service level agreement was ready for renewal, we had a discussion and got a quote”.
After initially upgrading their photocopier with a new Toshiba 3515 machine. The Sensible team then got to work covering all aspects of support for the school’s laptops, desktops, Wi-Fi and server, including the imminent install of a new server.
Since Sensible started looking after the photocopier, network and computers they have found the service to be extremely reliable; “The things we like most about working with Sensible are the prompt service, the competent, friendly and highly knowledgeable staff, and the competitive pricing”. Amanda went on to say, “issues are now dealt with promptly and there is great continuity of service from the IT Manager who knows the history of our school and network”.
As a result, the school is now enjoying stress-free tech support with a reliable and prompt service from Sensible. “It does everything that is required of a Service Level Agreement” said Amanda, “keep up the great standards of work!”