Case Studies

From saving money, stream-lining internal systems and increasing efficiency, here are just a few of the many Sensible success stories.


Creative agency shows true colours and saves costs with Sensible printer


Award-winning care provider picks sensible approach to office print

Sensible Clients Say

The technical support we receive from Sensible is constantly helpful and reliable. We can get on with running our hotel to the highest standards, knowing that behind the scenes our technology is in safe hands. – Jonathon Kaye | Co-owner
Cedar Manor Hotel, Windermere
Sensible were quick installing our new printers and returning our old machines to our previous provider. Their engineers set everything up and trained our staff, and continue to offer quick and friendly support. I would recommend local schools get a quote from Sensible regardless of whether they are in a contract or not. The service we receive from them is excellent as well as saving us money. – Kevin Kendall | Head Teacher
Grosvenor Park Primary School, Morecambe
After struggling with our network infrastructure for 5 years, after our full time IT technician left the company to greener pastures, we finally realised that it was fast becoming a false economy not having a dedicated team looking after our network cabling, switches and servers. One of our suppliers then recommended Sensible and I have to say we have been extremely impressed with level of service and efficiency with which our IT issues are dealt with. We are currently enjoying stress free retailing (which is what we should be concentrating on in these difficult trading times) – so thank you Sensible! – Dallas Klein | Sales Director
Hayes Garden World, Ambleside
We really value our working relationship with Sensible. They always go above and beyond to find a solution for us and are always very accommodating, which has been particularly vital in light of the need to adapt to the ever changing Covid situation. – Claire Farnhill | Head of Innovation and Assurance
Age Concern Central Lancashire, Preston
I have used Sensible Choice for project work and IT support. They created a website for our project which I am really happy with. Their service and support has been very good. They are friendly and knowledgeable. Would highly recommend. – Sarah Thorn | Lancaster University
Eliemental, Lancaster
Many suppliers talk the talk when it comes to customer service, but not all walk the walk. So when Phil phoned me at the start of the lockdown offering to suspend our payments, it was clear that he is committed to supporting his clients come rain or shine. As it stands, we haven’t needed to take Phil up on his generous offer but I just wanted to share our experience of working with a company that truly values its clients and goes the extra mile to support them. – Neil Corrigan | Managing Director
Creative Lakes, Kendal
I was most impressed by how the guys took a real interest in us as a business. There were several areas of our IT policy, such as secure use of iPads to access the company network while out of the office, that hadn’t even been covered by our old provider. The entire approach to IT support is refreshing – they speak plain English and there’s no drama or stress. We can focus on building our business and helping our clients, knowing that our IT system is in safe hands. – Karen Holt | Office Manager
LHD Solicitors, Lancaster
Over 5 years ago, I swapped the IT support and photocopying to Sensible Choice and have had no regrets since I did that. The service they offer is very supportive and the staff are very knowledgeable. Even when I’m phoning with issues on a regular basis! It might sound false, but I would recommend their services to anyone. In the future, I may even swap our telephone system to them based on the support they have provided our charity. – C Hodge | CEO
Barrow & Districts Society for the Blind, Barrow-in-Furness
Working with Sensible takes all the hassle out of managing our printing, scanning and copying demands. We’re going to recommend them to all our colleagues in the Bluebird Care network. – Claire Evans | Director
Bluebird Care, Lancaster & South Lakeland
Sensible are very attentive, efficient and quick to reply. They fixed all the technical issues and we now have an efficient office and service on our end. We’ve saved time and money because of the solutions they have provided. – Charlotte Rhodes | Wedding & Event Coordinator
Karen Rhodes Weddings and Events, Grange-over-Sands
Sensible help us to control and effectively manage our office printing provision and costs. The advice, support and prompt response times help to ensure that as well as managing our costs, we’re also able to manage the expectations of our staff and students. – Julia Nash | ICT Network Manager
Walney School, Barrow-in-Furness
Mike and his team are supportive and professional. They offer a great service which as a ‘technoidiot’ I am very appreciative of. – Sandra Cottam-Shea | Managing Director
SCS Logistics, Heysham
I would like to thank the support that we received from our printing partner Sensible Choice. On the 20th March 2020 we had to close our doors to the public not knowing when we would reopen again . Like every business we needed to look at our cash flow and try and pause as many cost overheads as possible. One quick call to Sensible and our account was paused….thanks guys much appreciated and we look forward to removing the pause button when we reopen on the 1st August. – Tracey M Robinson | Managing Partner
Broadoaks Country House, Windermere
Following my original enquiry, Sensible took over our IT contract, including backing up of systems, encrypting every PC, and resolving issues that had been annoying us for some time. They spent one and a half days rectifying these faults, and now monitor the system remotely to prevent them cropping up again. One or two minor issues have occurred since and these have been rectified remotely once again. I would have no hesitation in recommending Sensible in the future, as they did everything they said they were going to do, when they said they were going to do it, at a very competitive price.
TIC Financial Services, Lancaster
While we have only been with Sensible a short while, they seem to have taken a real interest in improving our office print and taking the hassle away from us. The offer of free maintenance is what made them really stand out and will likely save us in the long run. – Justine Cutolo | Manager
Burnside Hotel and Spa, Bowness-on-Windermere
It’s stressful enough running a busy letting agency without having to worry about your IT system letting you down. Since using Sensible, we’ve enjoyed a friendly, efficient, professional service and a reliable IT system. I would happily recommend Sensible to other business owners whenever I can! – Cath Smith | Owner
Catherine Smith Lettings, Windermere
Sensible are very responsive and nothing is any bother. Phil, Bailey and the rest of the team are really friendly and often pop in when they are passing just to check in. It isn’t very often that we have an issue, but when we do, we know they will be with us quickly to resolve it. We no longer get stressed, there’s no hassle and we are saving money too. – Lyn Exley | Office Manager
St George’s C of E Primary School, Barrow-in-Furness
Sensible provide a local service to us, they are quick to respond to our support calls and any problems we’ve had have been addressed immediately. They represent excellent value for money. – Rhys Garnett | Managing Director
Cumbria Heating Components, Kendal
From the outset we liked how the technical information was presented to the uninitiated, and it was in plain English with an easy to understand traffic lights system. Their approach to our sector is refreshing, they even worked with funders to demonstrate what we were trying to achieve with our IT system, and they were successful with the application. The support service is excellent, speedy and friendly. And they always follow up for feedback and evaluations of our system and their work, trying to improve our service and theirs. Which in turn has benefited our staff team, and our service users. I would recommend Sensible without hesitation!
Strawberry Fields, Lancaster
I would just like to thank you for the help with our IT issues at our hotels, some of these where long standing that other IT companies failed to rectify, I can now happily say that all of our systems and the wireless systems are running perfectly and reliably, it is however comforting to know that under your maintenance contract you are just a call away should we encounter any future issues, many thanks.
Luxury Lakes Hotels Group, Windermere
It’s been easier using one company for all our office technology. They know the business inside-out, and being local, they’re always available to come and fix any problems we have. – Jodi Looker | Accounts Manager
Storth Machinery, Carnforth
Great service. Josh came with a can do attitude and found a solution to our broken phone and also while on site helped us out with an issue relating to a broken card machine. Fantastic. – James Higgins
Furness Park, Barrow-in-Furness
By using Sensible, Bee Beautiful saves over £2,400 per year on office printing. But saving money only tells half the story. Sensible also provides fantastic customer service. If anything goes wrong, Sensible are straight out to sort any problems and Phil has fixed everything so far and we have stopped worrying about office print which means that we now have more time to focus on running Bee Beautiful. – Heather Randell & Colin Eastham | Owners
Bee Beautiful, Barrow-in-Furness
An excellent service from start to finish, informative and friendly. Our lives have changed for the better since we installed the printer from Sensible! – Carron Nugent | Nursery Manager
Stramongate Nursery School, Kendal
Great company, lovely team of people to work with. Very helpful and knowledgeable.
SCOPIC Productions, Lancaster
Phil has provided us with a great deal. We estimate that we have saved money by working with Sensible. The staff are friendly and offer great advice, and are always quick to respond when we need support or new supplies. This means we can forget about the office print side of our business and have greater peace of mind knowing that Phil and his team are dealing with it. – Andrew Slinger | Partner
Kendal Car Centre, Kendal
Sensible are always available for advice on office printing in general and more specifically will find solutions to any problems we’ve encountered. If they can help – they will. The solution has been well thought out from the start and the service has always been excellent. – Peter Docker | ICT Resources & Learning Manager
Furness Academy, Barrow-in-Furness
Sensible have been a great help to us as a small local charity. Their service is fantastic and the staff are friendly and down to earth. – Louise Martin | Business Support & Training Admin
CADAS, Cumbria

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